01. Introduction
Vision Edge Solutions ("we," "our," or "the Company") is committed to protecting the privacy of all individuals who interact with us â from website visitors and project enquirers to active clients and newsletter subscribers.
đ We do not sell, rent, or trade your personal or project data to any third party for advertising or commercial purposes. Your data is used solely to deliver and improve our services.
02. Data We Collect
We collect different types of data depending on how you interact with us:
- Identity Data: Name, job title, company name
- Contact Data: Email address, phone number, business address
- Project Data: Project briefs, requirements, shared files, and communication history
- Financial Data: Invoice records, payment confirmations (we do not store card details â payments are processed via secure third-party gateways)
- Technical Data: IP address, browser type, device, operating system, pages visited, session duration
- Marketing Data: Email open rates, newsletter preferences, and campaign interaction data (with consent)
- Communication Data: Emails, WhatsApp messages, and form submissions
03. How We Use Your Data
Your data is used exclusively for the following purposes:
- Responding to project enquiries and preparing proposals
- Delivering agreed project deliverables and managing timelines
- Sending invoices, receipts, and payment reminders
- Providing project status updates and technical support
- Sending technology newsletters and case studies (only with your explicit consent)
- Improving our website experience based on usage analytics
- GST compliance and statutory reporting obligations
- Preventing fraud and ensuring platform security
04. Data Sharing & Disclosure
We do not sell your data. Limited sharing with trusted partners occurs only where necessary:
- Cloud Providers: Project data may be stored on AWS, GCP, or Azure under strict security controls
- Project Management Tools: Tools like Jira, Notion, or Slack may be used with role-based access for team collaboration
- Payment Gateways: Razorpay / Stripe process payments securely; we do not store card data
- Email Platforms: Marketing emails sent via compliant platforms (Mailchimp or similar) with unsubscribe options in every communication
- Legal Authorities: Disclosure required by court order or law enforcement
05. Cookies & Analytics
Our website uses cookies and analytics tools to improve user experience and measure performance:
- Essential Cookies: Session management and form functionality
- Analytics Cookies: Google Analytics (anonymised) for understanding website traffic patterns
- Marketing Pixels: Only active if you have opted into our marketing communications
You may manage or disable cookies from your browser settings. Disabling analytics cookies will not affect website functionality.
06. Project Data
All project-related data, files, business information, credentials, and intellectual property shared by clients during an engagement are treated with the strictest confidentiality. Specific terms are governed by the project's NDA or confidentiality clauses in the Statement of Work.
- Client data is accessed only by team members directly working on the project
- Client credentials (server access, API keys) are stored in encrypted vaults and never shared externally
- Project data is securely deleted from internal systems 90 days after project completion unless otherwise agreed
07. Data Security
We implement multiple layers of security to protect your data:
- HTTPS/SSL across all web properties and client communication channels
- Encrypted credential storage using industry-standard vault solutions
- Role-based access controls â team members only access what they need
- Regular security audits and penetration testing on our internal systems
- 2FA enforced on all project management and communication platforms
In the event of a data breach affecting your personal information, we will notify you within 72 hours of discovery.
08. Data Retention
We retain data for only as long as necessary:
- Invoice and financial records: 7 years (statutory requirement)
- Project communication and delivery records: 3 years post-project completion
- Client credentials: Deleted within 90 days of project handover
- Marketing consent records: Until consent is withdrawn
- Website analytics: 26 months (anonymised)
09. Your Rights
Under India's Digital Personal Data Protection Act (DPDPA) 2023 and global best practices, you have the following rights:
đ Right to AccessRequest all personal data we hold about you
âī¸ Right to CorrectUpdate or correct any inaccurate information
đī¸ Right to ErasureRequest deletion of your data (subject to legal retention)
đĢ Right to ObjectOpt out of marketing and non-essential processing
đ¤ Data PortabilityReceive your data in a structured, portable format
âŠī¸ Withdraw ConsentRemove consent for optional processing at any time
To exercise any right, contact us at privacy@visionedgesolutions.com. We respond within 30 days.
10. Minors
Our services and website are intended for business professionals and individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us immediately for its removal.
11. Policy Changes
We may update this Privacy Policy periodically to reflect changes in our data practices, services, or applicable laws. Material changes will be communicated via email to active clients and through a notice on our website. The "Last Updated" date at the top of this page indicates the most recent revision.
12. Contact DPO
For all privacy-related enquiries, data access requests, or concerns, please contact our Data Protection Officer:
- Email: support@visionedge-solutions.top
- Phone: +91 98000 46744
- Address: 801, Synergy Business Park, Hiranandani Estate, Thane West, Mumbai, Maharashtra â 400607
You may also reach us through our Contact Page. We are committed to resolving all privacy concerns promptly and transparently.